Data We Collect and Why We Hold It
When you register, we collect your name, email address, mobile number, and the payment method you use — bKash, Nagad, or Rocket. Your wallet number is recorded only to process deposits and withdrawals correctly; we do not store your mobile banking PIN at any point. Transaction
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records are retained to handle disputes, verify account activity, and meet any reporting obligations that apply in your eligible region. We also collect device and session data — browser type, IP address, and session timestamps — to keep your account secure and detect unusual login attempts.
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Cookies on our site track your session state and your language preference; they are not used to build advertising profiles. If you contact our support team, the contents of that conversation may be stored to help resolve follow-up queries. You have the right to ask what
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data we hold about you, to request a correction, or to ask us to delete your account data where local law and our operational requirements permit. Any request relating to your personal data should be directed to our support channel, and we aim to respond within
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a reasonable period. Eligibility and data-retention periods depend on local law and the region from which your account was opened.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.